We ship to the United States, Canada, and the United Kingdom. Additionally, we ship to most international destinations. You can check if we ship to your destination by reviewing the shipping options available on the checkout page.

Shipping option are as follows:

1. How long does international shipping take?
   Delivery for international orders typically takes 2-4 weeks.
2. What happens if my package is held by customs?
   If your package is held by customs and not returned to us, we cannot issue a refund. However, if the package is returned, we will credit you for the product cost. Please note that shipping charges are non-refundable.
3. Who is responsible for customs fees and duties?

Customs fees and shipping duties vary by country and are the responsibility of the purchaser. Be sure to review your local customs policies before placing an order.

At Wellex®, we want you to feel confident in your purchase, which is why we offer a 30-day satisfaction guarantee for items purchased directly from us. If for any reason you’re not completely satisfied, you can return unopened, sealed items in their original packaging within 30 days of receipt for a full refund, processed through your original payment method. Please note that shipping and handling fees are non-refundable. To ensure a smooth return process, carefully package your items and make sure they arrive back to us within 30 days.

We’re here to help with any issues, but please note: refusing a delivery does not return the package to us, and refunds cannot be processed in such cases. If your package shows as “delivered” but you didn’t receive it, we cannot issue a refund—however, reach out to us and we’ll do our best to resolve the situation. For lost or stolen packages, we recommend filing a claim with the carrier directly.

To get started with a return, simply email our customer service team at customerservice@wellex.co We’re here to make the process as easy and hassle-free as possible!

Enjoy free shipping on all subscription orders within the US and Canada. Plus, any one-time order over $100 USD also qualifies for free shipping in these regions. It’s that simple!

Have your email order confirmation handy and click here to track your order.